regulations

camino real advantages

MAINTENANCE

  • Protocols are established to answer a room call (maintenance complaint).

  • Adequate staff equipment is available to enter rooms.

  • Water quality will be ensured, supported by monthly analyzes.

  • Air quality will be ensured with the correct use of sanitizing filters in the air conditioning and heating system.

  • Staff training in the disinfection systems used throughout the hotel.

CERTIFICATIONS

  • Hospital grade certification by our sister company Hospitales Angeles, following their protocols.

  • External and internal certification (CRISTAL, DISTINTIVO H and REAL CLEAN).

  • Wide spaces in most of our hotels, which allow maintaining a healthy distance.

  • IMSS certification of all employees.

  • State of the art equipment.

  • BE CLEAN brigade in each hotel (which supervises cleaning measures).

STRICT MEASURES
  • We created the hygiene and security committee to instruct our employees on the sanitization protocols.
  • Temperature check to every person who enters our facilities.
  • Blinded reception and mobile check-in.
  • Hand gel on every area. Disinfection throughout nebulization on every common area, and the rooms.
  • Protective equipment to our personnel.
  • Maximum hygiene control inside the rooms: nebulization, object disinfection, thorough cleaning of bedsheets, plastic wrap around robes and slippers, face masks and gel available for every guest.
  • Chemical and analysis control of the hotel's water.
  • New buffet dynamics.
  • QR or sanitized printed menus at every restaurant. Crockery washed at high temperature and special soap.
  • Healthy distance maintained on every public space, restaurants, bars, and convention centers.

Due to the current situation, we've implemented new operating protocols, "Real Clean" style. This means our hotel has medical grade sanitization, as the one on Grupo Ángeles hospitals.